Most people think negotiation is about saying the right words at the right time.
But great negotiators know — it’s about how you listen, how you pause, and how you make the other person feel safe while helping them decide.
After 25 years in sales and business consulting, I’ve seen founders burn out chasing bad deals, salespeople over-discount just to “win,” and negotiations turn into power plays instead of value exchanges. Heck — I did the very same mistakes.
So I built this 30-day series — not to give you “one-liners” to dominate your customer, but to help you build trust, sell with empathy, and win with silence.
It’s about how you listen, how you pause, and how you make the other person feel safe while helping them decide.
This isn’t theory. These are lessons from boardrooms, small business calls, CRM trenches, and hundreds of deals. I have read, listened, and experienced and distilled down whole in a 30 days series.
Each point here is a day, a mindset shift, or a technique you can apply instantly:
- Silence is a sentence. Learn to pause after pricing. Let discomfort do the talking.
- Anchor before they do. Whoever says the number first sets the psychological ground.
- Don’t chase. Qualify. A bad-fit client will cost you more than a lost one.
- Procurement ≠ Enemy. They’re just trying to do their job. Help them win internally.
- “Can you do better?” is your moment. Revisit the value, not just the number.
- Objection = Interest. No pushback means they’ve mentally walked away.
- Discount is a drug. Use it in micro doses, with strategic withdrawal.
- No urgency? Create it ethically. Tie timelines to outcomes, not fake scarcity.
- Negotiation begins at Discovery. Your demo is not a performance; it’s a dialogue.
- Say “no” like a leader. Walk away with grace, not ego.
- Decisions happen off-call. Ask: “What will happen after we hang up?”
- Multi-thread early. One champion is a liability. Multiple is a strategy.
- BATNA is real. Know your Best Alternative To a Negotiated Agreement before entering.
- Never bash the competitor. Rise by comparison, not by insult.
- Frame price in outcomes. “This will help you reduce churn by 18%, not just cost ₹X.”
- Use the empathy mirror. Repeat their pain in their words: “So you’re saying…”
- Build the bridge. “Here’s what we both want…” works better than “Let me convince you.”
- Negotiation is a mindset, not a moment.
- Questions sell. Statements repel.
- Show what they lose, not just what they gain. Opportunity cost is power.
- Rehearse. Don’t wing it. Your top 10 objections should have rehearsed responses.
- Don’t negotiate over email. It strips emotion and power from your tone.
- Pricing = Confidence. How you say it tells them how to treat it.
- Build optionality. Present 3 value tiers: anchor, stretch, safe.
- Set a ‘why’ before the ‘what’. “Because this aligns with your need to…” sets context.
- Use the “Feel-Felt-Found” method for pushing back.
- Make it their idea. People fight what you impose, embrace what they discover.
- Your best deals aren’t won. They are referred by past ones.
- Everything is negotiable. Even negotiation. Redefine terms early.
- Never forget the follow-up. No follow-up = lost momentum = dead deal.
Conclusion:
Sales negotiation isn’t about overpowering. It’s about out-preparing.
It’s about emotional awareness, business clarity, and tactical calm.
In the world of AI tools, CRMs, and automation, your ability to negotiate like a human is your biggest edge.
I’ll be sharing one of these each day on LinkedIn. Follow along. Comment. Challenge. Add your story.
And let’s make #NegotiateWithSaurabh the most powerful conversation in sales this year.